Privacy Policy

PrimeOne Property Group
Last updated: 02/12/2025

PrimeOne Property Group (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, store, use, and disclose your personal information when you contact us, visit our website, or engage our services.

1. Information We Collect

We may collect the following types of personal information:

  • Your name, email address, phone number, and contact details

  • Property preferences, budget, and location interests

  • Information provided during phone calls, submissions, and enquiries

  • Website usage data (e.g., IP address, browser type, pages viewed)

  • Any other information you voluntarily provide to us

We do not intentionally collect sensitive information unless you provide it voluntarily.

2. How We Collect Personal Information

We collect your information through:

  • Website enquiries

  • Phone calls and direct communication

  • Social media interactions

  • Third-party partners (e.g., developers, referral partners)

  • Cookies and website analytics tools

You may choose to remain anonymous or use a pseudonym, but this may limit our ability to provide services.

3. Why We Collect Your Information

We collect your personal information to:

  • Provide new home and property-related services

  • Respond to enquiries and communicate with you

  • Share project details, property options, and relevant information

  • Improve our website, marketing, and client experience

  • Comply with legal and regulatory obligations

4. Disclosure of Your Information

We may disclose personal information to:

  • Developers, builders, and project partners

  • Referral partners (e.g., mortgage brokers, conveyancers)

  • Service providers such as CRM, website hosting, and marketing tools

  • Legal or regulatory authorities when required by law

We do not sell or rent personal information to third parties.

5. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access.
Data may be stored in Australia or overseas, depending on the systems we use, but we ensure those providers follow strict privacy and security standards.

6. Access and Correction

You may request access to the personal information we hold about you and request corrections if the information is inaccurate or outdated.
Contact us using the details at the end of this policy.

7. Website Cookies and Analytics

Our website uses cookies and analytics tools to improve your browsing experience.
You may disable cookies in your browser settings, but some features may not function correctly.

8. Direct Marketing

We may contact you with property updates, project information, or promotional content.
You may opt out at any time using the unsubscribe option or by contacting us.

9. How to Contact Us

For privacy enquiries, corrections, or complaints, please contact:

PrimeOne Property Group
Phone: 1300 973 810
Contact form: https://primeonepropertygroup.au/contact-us/

We will respond to all privacy-related requests promptly and in accordance with Australian law.