Privacy Policy

PrimeOne Property Group
Last updated: 01/04/2026

1. Introduction

PrimeOne Property Group (“we”, “us”, “our”) complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Anonymity (APP 2)

You may interact anonymously where practicable. However, this is generally not feasible when:

  • Listing or selling property
  • Entering contracts
  • Managing transactions

3. What We Collect

Personal Information

  • Name and contact details

Property Information

  • Property ownership details
  • Appraisal and listing information

Transaction Data

  • Buyer enquiries
  • Offers and negotiations
  • Contract details

Marketing Data

  • Website usage
  • Campaign engagement

4. Sensitive Information

We do not generally collect sensitive information unless required and with consent.

5. Collection Methods

  • Directly from vendors, buyers, and enquiries
  • Through property portals and marketing campaigns
  • From third parties and public records

We provide a Privacy Collection Notice at the point of collection.

6. Purpose of Collection

  • Market and sell properties
  • Manage inspections and enquiries
  • Facilitate negotiations and transactions
  • Conduct marketing campaigns
  • Comply with legal obligations

7. Direct Marketing (APP 7)

We may send marketing communications where:

  • Consent is provided; or
  • It is reasonably expected

Opt-out is available at any time.

8. Disclosure

We may disclose information to:

  • Buyers and prospective purchasers
  • Advertising platforms (e.g. property portals)
  • Marketing providers (photographers, digital platforms)
  • Conveyancers and solicitors
  • Government authorities

9. Overseas Disclosure

Some platforms may store data overseas.

We take reasonable steps to ensure compliance with APP 8.

10. Data Security

  • Secure systems and controlled access
  • Protection against unauthorised access

11. Data Retention

Information is retained only as long as necessary and then destroyed or de-identified.

12. Notifiable Data Breaches

We comply with the Notifiable Data Breaches scheme and will notify affected individuals and the
Office of the Australian Information Commissioner where required.

13. Access & Correction

You may request access or correction at any time.

14. Cookies & Tracking

We use cookies and tracking tools for marketing and analytics purposes.

15. Complaints

Complaints can be made to us or escalated to the
Office of the Australian Information Commissioner

16. Contact

PrimeOne Property Group
Phone: 1300 973 810
Contact form: https://primeonepropertygroup.au/contact-us/

17. Updates

We may update this Privacy Policy periodically.